Pin-Up Casino - Hráč neobdržel cenu.

on 08/31/2022 I was the winner of a Macbook in the Pin-Up draw that I participated, this draw took place through the official telegram of the website where I was marked as the first winner, since then I have been in the chat daily to see with them how the receipt will be of the prize! Every day I have to explain how I won the prize, then they congratulate me and say I should wait 24 hours and get in touch with them again via chat, today I got tired and demanded an answer they told me they gave the prize to someone else who has the same data as me as they say (DUVIDOO), I checked the giveaway page and there is no one with the name of Silvio competing, only me who will say with the rest of my data! that I was not the winner! Otherwise I have all the prints of conversations with Pin-Up and the draw too, I even called more participants of that draw and they confirmed that I am the first prize winner according to the official page!!!!! Slutty it!!!!

no dia 31/08/2022 fui ganhador de um Macbook no sorteio da Pin-Up que participava, esse sorteio acontecia pelo telegram oficial do site onde fui marcado como primeiro ganhador, desde então entro diariamente no chat para ver com eles como será o recebimento do prêmio! Todos os dias tenho que explicar como ganhei o prêmio, logo eles me dão parabéns e dizem que devo aguardar 24hs e entrar novamente em contato com eles pelo chat, hoje cansei e exigi uma reposta eles me disseram que deram o prêmio pra outra pessoa que tem os mesmos dados que eu conforme eles dizem (DUVIDOO), verifiquei na pagina do sorteio e não tem se quer alguém com o nome de Silvio concorrendo apenas eu quem dirá com o resto dos meus dados!Espero uma resposta da Pin-up que me prove que não fui o ganhador! Do contrário tenho todos os prints de conversas com a Pin-Up e do sorteio também, inclusive chamei mais participantes daquele sorteio e eles confirmaram que sou o ganhador em primeiro lugar do prêmio conforme a pagina oficial!!!!! Sacanagem isso!!!!

Dear silviouarte710,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please note that this was just something like a random gift from the casino and we cannot penalize casinos for not sending winners their prizes. Unless the casino refused to pay out your real or bonus money winnings, there is not much more we could do for you.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

Dear silviouarte710,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.