Paris VIP Casino - Hráčův účet byl zablokován a výhry z bonusové hry propadly.

I won € 30 in free spins. I made the first required deposit and then played through the betting and tried to raise € 370. I sent the required documents which were approved. However, my repatriation was rejected twice during the three-week waiting period and I received only vague answers. In the end, I received a message from the casino saying that I had broken very circular rules that I had not done. More detailed information about what rules have offended I did not get to know, and my account was closed. Roskacasino where to stay away.

Voitin 30€  ilmaiskierroksilla. Tein ensimmäisen vaaditun talletuksen jonka jälkeen pelasin kierrätyksen läpi ja yritin nostaa 370€. Lähetin vaaditut dokumentit jotka hyväksyttiin. Kotiutukseni kuitenkin hylättiin kahdesti kolme viikon odotusaikana ja sain vain epämääräisiä vastauksia. Loppujen lopuksi sain kasinolta viestin missä minun sanottiin rikkoneen hyvin ympäripyöreitä sääntöjä mitä en ollut tehnyt. Tarkempaa tietoa siitä mitä sääntöä olen rikkonut en saanut tietää ja tilini suljettiin. Roskacasino mistä kannattaa pysyä kaukana.

Dear Henry,

Thank you for submitting your complaint through our website. I am sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Were you aware of the maximum bet per spin, which is €5 during the bonus play? Thank you in advance for your reply.

Best regards,

Satrio

I knew yes that the maximum bet is 5 € / spin. During the betting I played with a maximum bet of € 1. From the very beginning, I felt that the casino was deliberately delaying the withdrawal and came up week after week with reasons to cancel the withdrawal until I closed my account completely. Similar casualties and complaints seem to be found on this site on your site in just a few days.

Tiesin kyllä että enimmäispanos on 5€/spin. Pelasin kierrätyksen aikana maksimissaan 1€ panoksella. Minusta tuntui heti alusta asti että kasino pitkittää tahalleen kotiutusta ja keksivät viikko toisensa jälkeen syitä kotiutuksen peruuttamiselle kunnes sulkivat tilini kokonaan. Vastaavanlaisia tapauksia ja valituksia näyttäisi löytyvän tämän kasinon kohdalla teidänkin sivustoltanne ihan muutaman päivän takaa. 

Dear Henry,

Thank you for your reply. Could you please confirm if you have more than one account in this casino? Could you please inform us which specific bonus did you claim? Also, did you play with more than one bonus simultaneously? I understand, that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much again in advance for your reply.

Best regards,

Satrio

Thanks for the answer. I have over fifteen years played a number of casino and sports betting sites so I am very aware of the fact that only one account were to be allowed. So I didn't have a double account. I would remember that the bonus I played was the "200% first deposit bonus". Initially I won about € 30 in free spins, which I played through betting. After that, I made that initial deposit, which I also wagered through the bonus. In my opinion, it is not even possible to play many bonuses at the same time on that site. Besides, they closed my account so I can't check those things myself anymore. The casino clearly slowed down with the withdrawal of the withdrawal, as the withdrawal was automatically canceled a couple of times. When asked, they announced that they would do a "random check" on my account, after which they closed my account. This has never happened to me before. It is quite incomprehensible that you can do so without giving a specific reason for closing your account and deciding to withdraw. Very arbitrary activity.

Kiitos vastauksesta. Olen yli viidentoista vuoden ajan pelannut useilla casino- ja vedonlyöntisivustoilla joten olen erittäin tietoinen siitä että ainoastaan yksi tili sallittaan. Minulla ei siis ollut tuplatiliä. Muistelisin että pelaamani bonus oli "200% first deposit bonus".   Voitin  aluksi ilmaiskierroksilla noin 30€ jonka kierrätyksen pelasin läpi. Sen jälkeen tein tuon nostoon oikeuttavan ensitalletuksen jonka bonuksen kierrätin myöskin läpi. Käsittääkseni tuolla sivustolla ei ole edes mahdollista pelata montaa bonusta samaan aikaan. Kaiken lisäksi he sulkivat tilini joten en voi itse noita asioita enään tarkastaa. Casino selvästi hidasteli noston hyväksymisen kanssa koska nosto peruuntui pari kertaa automaattisesti. Asiasta tiedusteltuani he ilmoittivat tekevänsä tuon "satunnaistarkastuksen" tililleni jonka jälkeen he sulkivat tilini. Tällaista kohdalleni ei ole tullut koskaan aiemmin. Aivan käsittämätöntä että näin voi tehdä ilmoittamatta tarkkaa syytä tilin sulkemiselle ja noston hylkäämiselle. Erittäin mielivaltaista toimintaa.

Hi Henry,

Thank you for your reply and I have contacted the casino regarding the issue you experienced. Hope they will get back to us soon.

Best regards,

Satrio

We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Stay away from this casino !!! Take your money, even forcibly, for no reason and no answers. Looks like a pure scam. Rating is confusing so don't trust it.

Pysykää poissa tältä casinolta!!!  Vievät rahasi vaikka väkisin ilman mitään syytä ja vastauksia. Vaikuttaa puhtaalta huijaukselta. Rating on hämäävä joten älkää luottako siihen.

Dear Henry,

We are forced to close the complaint as ‘unresolved’ because the casino failed to reply in the time given. As a result, this will negatively affect the casino's rating on our website. And, The casino can reopen this complaint at any time.