Paf Casino - Hráč si stěžuje, že nic nevyhrál.

I am throughout the spring and summer of this year played in paf casino Double Joker Poker to play the game, and deposited almost every day tens of euros, between the centuries. However, I have not won even a small fraction of deposits. I'm putting up messages on the subject of PAF in customer service, the last did not even bother to answer. Yes, it would be fair to get even that little bit of justice in that bunch!

Olen koko tämän vuoden kevään sekä kesän pelannut paf casinolla double joker poker-peliä, ja tallettanut lähes päivittäin kymmeniä euroja, välillä satoja. Kuitenkaan en ole saanut voitettua edes pientä murto-osaa talletuksista. Olen tästä aiheesta laittanut viestejä paf:in asiakaspalveluun, viimeiseen eivät edes vaivautuneet vastaamaan. Kyllä olisi reilua saada tuohon puljuun edes vähän oikeudenmukaisuutta!

Dear Ville,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Ville,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.