National Casino - Hráč nemá přístup na web.

I deposited €15.00 and won €600.00 I was waiting for my withdrawal and they asked me for verification, I sent them the DNI, (this happened yesterday, July 27, 2022 at approximately 7:00 p.m., total waiting for confirmation today I try to enter in the app and I get a blank screen.

They send me an email with a Bonus code and I say I'm going to enter to play them from the email with the link and nothing redirects me to 'suspicious page' and I get something from the Government of Spain....

What I can do?!?!?

Deposité 15'00€ y gane 600'00€ estaba esperando mi retiro y me pedían verificación, les envíe el DNI, (esto pasó ayer día 27 de Julio de 2022 sobre las 19:00 aproximadamente, total que esperando la confirmación hoy intento entrar en la app y se me queda la pantalla en blanco.

Me envían un correo con un código de Bonos y digo voy a entrar a jugarlos desde el correo con el enlace y nada me redirige a 'pagina sospechosa" y me sale no sé qué del Gobierno de España....

Que puedo hacer?!?!?

Dear airanSFC,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have tried to access the website and it seems to be working for me. Does the website seem to be blocked by the Spanish government? Could you please post here a screenshot of the error message you see?

Do I understand correctly that you currently have a pending withdrawal?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear airanSFC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.