Mr Sloty Casino - Hráč se snaží vybrat své výhry.

I initially tried to withdraw € 1600, after a week the request was accepted, then the day after it was canceled and the amount credited back to my balance. They said to make another request because there was a technical problem they claimed to have solved. I made another withdrawal request for € 1500, then 2 more times. Always accepted and then canceled and always with the same explanation. Technical problem now resolved make a new request. Ridiculous. I have been going for 1 month and I still haven't received anything. What do I have to do??

Ho provato inizialmente a prelevare 1600€, dopo una settima la richiesta risultava accettata, poi il gg dopo risultava annullata e l’importo riaccreditato sul mio saldo. Hanno detto di effettuare un’altra richiesta perche c’era stai un problema tecnico che dichiaravano di aver risolto. Ho effettuato un’altra richiesta di prelievo di 1500€, poi altre 2 volte. Sempre accettato e poi annullato e sempre con la stessa spiegazione. Problema tecnico ora risolta effettua una nuova richiesta. Ridicoli. È 1 mese che vado avanti e ancora non ho ricevuto nulla. Che devo fare??

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have opted for? Have you received any successful withdrawal in the past from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

In the past I have already made a successful withdrawal to my current account

thank you

In passato ho già effettuato un prelievo andato a buon fine su mio conto corrente

grAzie

Could you please advise which payment method you have opted for?

But the one I deposited with or the one I chose for withdrawal?

Ma quello con cui ho depositato o quello scelto per il prelievo?

Both, please.

I have deposited sometimes with a credit card, sometimes with Neosurf. While the withdrawal is always done by bank transfer to a current account

Ho depositato a volte con carta di credito, a volte con Neosurf. Mentre il prelievo avviene sempre con bonifico su conto corrente

Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mario,

I looked at your complaint and will do my best to help you. I would like to invite Mr Slotty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Maybe they give you an answer ...

Magari a voi danno una risposta...

I see they don't answer to you either ...

Vedo che non rispondono neanche a voi...

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Withdrawal was finally successful

Prelievo finalmente andato a buon fine

Dear Mario,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru