Mr Bet Casino - Hráč má nějaké problémy.

So I deposited used the bonus money got to real money. I need to verify which they said they would send an email and never did for the account verification. Username Moezy29

my cash balance is 1800 bonus is 0 and it says my withdrawal is only 30 cents not sure why hopefully because it’s unavailable.

Hello Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have not provided any documents yet?

Could you please clarify the situation with 30 cents? Do you have a pending withdrawal of this amount?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Alex,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.