MostBet Casino - Výplata hráčovy výhry se zpozdila.

Dear samk241981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, Dear samk241981!

We are sorry that you have a negative impression of our service. We understand that it is unpleasant to find out that your account is frozen. To withdraw funds you need to go through the verification procedure.

Account verification is carried out by all betting companies. It is one of the security measures for customer accounts. Verification can take 60 days, and in rare cases even longer. Account verification consists of a number of actions, each of which takes time. By registering on our site, you agree to these rules.

To start the verification procedure, you need to provide the documents, that our specialists have requested from you, in a reply email to id@mostbet.com. 

Without going through the identification procedure, your account will remain blocked. 

Have a nice day!

Best regards, Mostbet.

I have sent u all the documents that u guys ask for.. let me know wat else u need from me and also there is. Skype call that u guys need to do let me know wen u guys wanna do the Skype call ..

Thanks

Hello most bet I had sent u all the documents u guys ask for let me know wen u guys wanna do Skype call... I had money in my account I wanna request for withdrawal so plz unfreeze the account 

Hello casino guru as they ask me last document my passport with my driver's license.. that I already sent them .. now most bet had to do Skype call and they unfreeze the account so I can request for withdrawal

Hello everyone,

Thank you both for your replies.

samk241981, please keep us informed about any further developments.

Hello casino guru they ask me today to do Skype video call that I will be doing on 23rd and after that I will update you thanks they had approved my other documents now just they wanna talk on video chat

Thanks will update u

Hello casino As I was waiting for most bet ppl to call me at 11:00 am today as they told me they will call me at 11 today but they haven't call me on Skype .. I email them twice but they don't answer .. can u plz ask them to unfreeze my account so I can take my money out ... As it's been almost month ... I send them all the documents they ask for .. plz if u can ask them to unfreeze my account now

Thanks

Will wait for ur reply

Thank you very much, samk241981, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, samk241981!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thanks casino guru .. will wait to get my complaint resolved soon

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.