MostBet Casino - Hráčský účet byl uzavřen a výhry zabaveny.

Mostbet scammed me for 4000 euros.

I was in the process of verification and waited 3 or 4 times for skype call they always fail to make. Then, in an outrageous move Mostbet just closed my account and took all my funds. They stopped responding to my communication and even blocked my ip from access to the site.

Dear bartman123,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had with MostBet, especially regarding the verification process and your account closure. I understand how concerning this must be, particularly with the funds involved.

To help us better understand and assist with your case, could you please provide some additional details?

• Could you confirm the exact dates when the Skype calls were scheduled, and any reason MostBet provided for not following through with them?
• Did MostBet give any specific reason for closing your account and seizing the funds, either in writing or verbally?
• Have you received any emails or messages from MostBet explaining the outcome of the verification process?

If you have any relevant communications with MostBet, such as emails or messages confirming the scheduled verification calls, explanations regarding the account closure, or any other related correspondence, please feel free to forward them to petronela.k@casino.guru. Your cooperation is essential for us to proceed with this case and advocate effectively on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The dates were: 14.03.2024 14:40 GMT+1, 16.04.2024 14:00 GMT+1, 10.05.2024 15:20 GMT+1.

Afterwards, I was only told the call was not made due to technical reasons.

After each failed call, they asked me to chose another date, until they stopped responding altogether and blocked my account. I don't know why they did it, probably because I won a lot of money.

Hi bartman123,

Thank you for sharing these details with us. I can imagine how frustrating and unfair this situation feels, especially with such a significant amount of money on the line. It’s deeply disappointing when verification procedures fall through repeatedly, only for the account to then be closed and communication cut off entirely.

• Could you let us know how long ago you registered the account and whether you had fully completed the account verification process in the past?
• Were there any specific games you played frequently (such as live casino games, slots, or sports betting)?
• Could you confirm if you accumulated these winnings with or without an active bonus?

Looking forward to hearing from you.

I used live casino.

I opened the account around 6 months ago.

I sent them all the documents they required for verification. After that they scheduled a series of skype calls they never made. Then they just closed my account.

I never took any bonus.

Thank you very much, bartman123, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you bartman123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MostBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!