MostBet Casino - Hráč tvrdí, že platba byla zpožděna.

Since yesterday I've been making excuses that it's not possible to withdraw the money... I've tried all the methods and none of them work... I want the money back... My winnings are going to Ukraine... And the communication with Mostbet support is disastrous.. I am asking for a correction and payment of my money... Thank you Koktová

Od včerejšího dne se vymlouvaji ze není možné peníze vyplatit... Zkousela jsem všechny způsoby a nrjde to ani s jedním.... Chci peníze zpět... Moje vyhrané putují na Ukrajinu... A komunikace s podporou Mostbet je katastrofální... Prosím o nápravu a vyplácení mých peněz... Děkuji Koktová

Dear rikkisek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand that the payments take longer than they come... But they refused my payment and did not send a single one... I want to file a complaint with the supreme court... I will not be robbed of more than 440 thousand... The money is for the Ukrainian soldiers. ..

Já chápu že platby trvají déle než přijdou... Ale oni mi platbu zamítli a ani jednu neodeslali... Chci podat stížnost k nejvyššímu soudu... Nenechám se okrást o více než 440 tisíc... Ty peníze jsou pro ukrajinské vojáky...

here you still have a conversation with the operator of the customer line

zde máte ještě konverzaci s operátorem zákaznické linky

Dear rikkisek,

Have you received your withdrawal from the casino yet?

Dear rikkisek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.