MostBet Casino - Hráč si nemůže vybrat své výhry.

I have been unable to withdraw since last year from this bookmaker.

The system asked me to link phone number, and this process is deliberately used to discourage withdrawal as they will never send code.

I have been trying different number for months now

Dear Johnex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that the phone number verification is a necessary step before the casino processes your withdrawal?

Have you provided any documents to verify your identity?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes it is a necessary step and it is not working. They have not asked me for any document provision

Hello, Dear Johnex!

Thank you for letting us know about this situation. It is very important for us to help you. 

We recommend you to link a phone number from another country. Our website has a list of the countries, but for your convenience we will list them here:

Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Brazil, Chile, Czech Republic, Finland, Hungary, India, Iran, Kazakhstan, Kyrgyzstan, Mexico, Moldova, Mongolia, Morocco, Nepal, Norway, Pakistan, Peru, Poland, Portugal, Russia, Spain, Sri Lanka, Switzerland, Tajikistan, Thailand, Turkey, Ukraine, Uzbekistan, Vietnam.

To link an another number of one of these countries, you need to send it to support@mostbet.com. In the same letter, you must attach a photo of an identity document and a selfie with it, then we can link the phone number.

When you send an email with the required data, please write here. Sorry for inconvenience.

Have a nice day!

Sincerely yours, Mostbet.

Hello everyone,

Thank you both for your replies.

Johnex, have you already contacted the support as suggested in the casino's message?

Dear Johnex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.