Lucky Tiger Casino - Hráč kritizuje zdlouhavý proces ověřování.

I submitted the requested documentation only to wait the full 4 business days to be told that i needed to resubmit id due to it being cut off which it wasnt but i resubmitted it twice more and was told i would be validated today then thia morning which is five business days from last correspondence i was sent an email asking to confirm bitcoin address was correct to be sure payment is properly received. Even though i had already provided address to them on 3 seperate occasions which is still pointless considering they wont need or use an address until processing withdraw which i will be providing àgain for the 4 time. So after confirming bitcoin address is correct I ask how long now and suprise suprise oh that will be another 4 business days

Dear Kevin,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly.

It’s quite usual for this process to take a couple of working days to be fully completed.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Your own words are " Its quite usual to take a couple of working days" but as it seems yall seem to take the full 4 business days to reply saying more is needed starting the 4 business wait over. The last response i got asked if i dealt with any other banks cause mine doesnt allow international transfers which i was told they do when i asked and then you asked me to confirm bitcoin wallet Address which i had done three times. My banking shouldnt matter since i make all deposits with bitcoin and request all withdrawals the same bitcoin as well. Now im back to waiting 4 business days again for the third time. Unreasonable and unacceptable

Thank you very much, Kevin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kevin,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Tiger Casino into this conversation. Casino, can you please specify what is the problem with the player’s verification and why it takes so long?

Dear Kevin,

Thank you for reaching us.

We have contacted the Finance Department of Lucky Tiger in regards to the matter you are concerned with.

Please be kindly notified that your gaming account has been approved for requesting withdrawals on 3/12. You are welcome to submit a withdrawal request.

Kind regards,

Lucky Tiger team

Also i would like to understand how you have daily limits of 500 and weekly limits of 2000 but each with request takes 7 days so essentially isnt that really a 500 weekly limit making the 2000 weekly limit impossible to reach

Dear Kevin,

Thank you for keeping in touch.

Please be kindly notified that you can request a withdrawal in amount of $500 per day. The total sum of requests cannot exceed $2000 in one week.

In fact, you can submit four withdrawals per week, and each of them will be processed within the time frame of seven business days.

Please be advised that the bonus you have played with comes with the maximum cashout of $508. Accordingly, the rest of the funds will be automatically deducted upon withdrawal from the gaming balance.

Kind regards,

Lucky Tiger team

Dear Kevin,

ask for a withdrawal and let me know about your progress, please.

I requested a withdrawal about 4 days ago and have heard nothing but i will let you know if i do but o wont be holding my breathe

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

"I did get a withdrawal of 500 and they took took the remainder away for some reason that was not specified in the rules but whatever they paid something which is better than nothing"

Dear Casino,

could you tell us what happened with the rest of the winnings, please?

Dear Kevin,

Thank you for contacting us in regards to the matter.

Please be kindly advised that according the terms of the bonus promo you won with, the maximum withdrawable amount out of it is $508. The remaining winnings were deducted from the playable balance upon the cashout as per the bonus terms, described in the Casino Terms and Conditions.

Best regards,

Lucky Tiger team

Dear Kevin,

Casino paid you your winnings according to their Bonus Terms and conditions. We consider this case as resolved.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru