Lucky Days Casino - Hráč se snaží vybrat své výhry.

Hello, Lucky Days Casino asked me for verification, when I tried to do withdraw (they never asked for verification, when I was making deposits). I sent the 3 different document with address confirmation. There was no such problem anywhere else. At last I passed verification, but they returned money to my Lucky days account and wrote: 

Your recent 9000 NOK bank transfer withdrawal has been returned because we cannot process to bank account with the swift code SPAVNOBB. That is nonsense, how the bank may not accept payment or why I couldn`t change payment method! They returned money to make me lose it (what I did because I have a gambling problem). I just want to let people know about problems with Lucky Days Casino.

Dear Ramunas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

The variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive player’s funds from gambling establishments. Unfortunately, casinos are powerless in this.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Could you please advise if you have informed the casino about your gambling problem? Would you like to self-exclude yourself or is there anything else we could try to help you with?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Ramunas,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.