Lord of the Spins Casino - Hráč má potíže s výběrem svých výher.

I submitted withdrawal request on 31 may it has been approved and they say processed but still not received. I have tried to email them but no reply from finance dept.

Dear Vicki,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm, please, that this was your first attempt for a withdrawal? Have you successfully passed the KYC (verification) process? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, this is not my first withdrawal I have made one before and completed the verification process. The casino have contacted me and said the withdrawal was processed but still no sign of any funds in my account.

Thank you for this information. I would recommend waiting for a few more days (for example 7), as the processing of withdrawal may vary from casino to casino and it is common that it may take a few days, sometimes even weeks.

I will keep this complaint opened and if you don't receive your winnings during this time period, we will try to contact the casino to find out what is going on.

The casino have been in touch again after I asked them for proof of payment they are now saying the payment was never processed and that will do this asap. Let's wait and see.

Hello Vicki,

Is there anything new regarding this case, please?

Dear Vicki,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.