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Good afternoon, I made a mistake making a deposit from someone else, but I verified that everything about it, the request for the same documents, even so they blocked my account, if I verified that the account is not false, why did they block it? Where is a way that the user can defend himself?

Boa tarde , cometi um erro de fazer um forma de depósito de outra pessoa , mas comprovei que tudo sobre , o pedido dos documentos do mesmo , mesmo assim bloquearam minha conta , se eu comprovei que a conta não e falsa , por que bloquearam ? Cadê uma forma que o usuário pode se defender ?

Dear Liandra1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

"8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks a violation of this clause, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Good morning okay? Yes thank you, it was proven for the same with photos and selfs, with the card owner and documents where the user proved everything, even so they opted for the casino rule, and not for giving the user a chance to prove that he made a human error , simply blocked the account and took the balance that was a high amount. Independently it had to be analyzed, as the user has his rights as well as the Casino. The human being makes mistakes and I made a mistake for not having read the fine print, but it was proven, before them, because they asked for user and card information.

Bom dia bem ? Sim obrigado ,foi comprovado para o mesmo com fotos e selfs , com proprietário do cartão e documentos onde que o usuário comprovou tudo , mesmo assim eles optaram pela regra do cassino , e não por dar um chance para o usuário comprovar que cometeu um erro humano , simplesmente bloqueou a conta e pegou o saldo que era um valor alto . Independentemente tinha que ser analisado , pois o usuário tem os seus direitos tanto como o Cassino . O ser humano erra e eu errei por não ter lido as letras miúdas , porem foi comprovado , perante a eles , pois os mesmo pediu informações do usuário e do cartão.

I am sorry but we won't be able to help.

Making deposits with a payment method that belongs to you is a rule that you shouldn't break in any casino. In case that happens accidentally, you should immediately contact casino support and request a refund.

By not doing this, winnings coming from 3rd party deposits will not be honored.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.