Crypto Loko Casino - Hráč se snaží vybrat své výhry.

I played my 105 spin sign up bonus and completed the playthrough. When I looked at the withdrawal conditions it said verify and deposit $10 then you can withdrawal. At the time I had $81. So I deposited $10 and request withdrawal. 24 hours later my request was cancelled with no explanation and nobody to talk to. Never a reply from the email. So I played a little and request $100. So far it's been 3 days with no chance of status and no way to contact anyone. How do you expect to keep this business going with this model? It's very sad to imagine a serious honest player to decide to play here over anywhere else.

Dear phillyfan005,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Could you please send a link to the specific bonus you redeemed or a screenshot of its specific terms and conditions? Post it here or please send the information to tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Don't forget they also made me deposit $10 for the right to withdrawal. Haha.

Here you go Thomas, denied in black bold, with absolutely no explanation. F*** this place. It's a scam site. It's more pathetic than anyone could imagine and the fact that you guys legitimize it isn't doing players any favors.

Thank you very much, phillyfan005, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello phillyfan005,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear Crypto Loko Casino,

Could you please provide some information regarding the player's rejected withdrawal request?

Thank you for your cooperation.

Kind regards,

Tomas

Greetings all,

We had a look and payment went out on the 26th of May via Bitcoin, delivery has been confirmed in Blockchain Explorer.

Best wishes,

Crypto Loko

Dear phillyfan005,

Can you please confirm that this is correct and that the matter is now resolved?

Thank you.

Kind regards,

Tomas

Dear phillyfan005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from phillyfan005, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas