CosmicSlot Casino - Výběr hráče byl zpožděn.

Hello, I requested a payout of 500 euros from this casino.. everything was verified, my account, now I've been waiting for what happens for 4 days, unfortunately I don't get any notification or that.. it just says payout pending, then I wrote to customer support and they always say the same thing that I should contact this email kyc@cosmicslot.com, I did that 20 times and didn't get an answer .... What should I do, please Help.

Hallo ich habe eine Auszahlung von 500 Euro bei diesem casino angefordert .. es wurde auch alles verifiziert mein Konto, jetzt warte ich seit 4 Tage darauf das was passiert leider bekomme ich keine Benachrichtigung oder jenes.. es steht einfach nur dran Auszahlung ausstehend, dann habe ich den Kunden Support angeschrieben und die sagen immer das gleiche das ich mich an diese E-Mail kyc@cosmicslot.com, wenden soll das habe ich auch 20 Mal gemacht und habe keine Antwort bekommen .... Was soll ich machen bitte um Hilfe.

Dear Kemal,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Kemal,

Have there been any developments since our last conversation, please? 

Dear Kemal,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.