CobraSpins Casino - Hráč se snaží vybrat své prostředky.

Asked them to close my account ,

after sometime they did but I had £680 in the account which they haven’t refunded me , I must have emailed a dozen times with no response

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please confirm that your account has been fully verified in the past? How many days ago your account has been closed?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Account has been closed for a good couple of weeks. No I didn’t verify the account before it was closed but made a number of deposits. Have emailed them many times with no response

Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact Cobra Casino and ask them to join us to help you resolve your issue.

Dear Daniel,

We have contacted the casino and they claim that they could not find your account based on your e-mail address. Could you please advise what address did you use to register in the casino?

dlmignot.flooring@hotmail.co.uk

The casino claims that they still could not find your account. Could you please login into your casino account and take a screenshot of your casino details to identify you? Also I would like to ask you if you have submitted the complaint on the right casino - just in case. Thanks for cooperateion.

I closed the account

so I can’t log in

they are lying

This is an email from them to the email address I gave you

Dear Daniel,

You have submitted the complaint on a different casino. This is Cobra Casino and the one in your mail is Cobra Spins Casino - they are 2 different casinos. I'll now redirect the complaint to Cobra Spins Casino.

I would like to ask CobraSpins Casino to join us and help us resolve the player's issue.

Oh I am so sorry

thought they were the same.

thank you

Oh I am so sorry

thought they were the same.

thank you

hi

first of all I would like to take this opportunity to thank you for looking into this matter for me.

I would also like to complain about online casinos in general, in the fact that you can set up an account in minutes and they are all happy to take thousands off of the punter with no verification needed. Two examples being Harry’s casino and royal oak casino . Both of which I have had hassle trying to close the accounts, with constant emails asking for them to do so ignored .Yet if you want to make a withdrawal you have to go through a long identification process, and are often restricted to how much you can withdraw ( yet they will take deposits off of you all day long). Surely there should be a law in place to stop this? I could be 15 years old making all these deposits for all they know .Online casinos are legalized thieves in my book.

last of all I would like to make a special shout out to WINNERS MAGIC. Who I made a deposit with last year, I was given the sign up bonus and started playing, after a while playing the slots with some success I switched to play evolutions gaming monopoly . After playing for sometime losing /winning on and off I placed a hundred pounds on the four roll bonus game, to my surprise it came up with a big win. 319 x. I won £31900. I tried to withdraw £30000. Only to have an email from them to say that I hadn’t played through the bonus requirements and they voided the win. I was told I should not have been placing more than £4 on a spin. I had been placing hundreds of pounds for a fair period of time. They where happy to take all the losing bets I placed and surely again there should be a system in place that doesn’t allow you to place that bet if they are not going to pay out ( you can’t win). At the very least I should have had been paid 319x the £4 amount? No nothing, all the money wiped.

Do not play online casinos people

even if you win they don’t pay out!

Dear Daniel,

I can fully understand your concerns. However, the laws depends on country and on the casino licences. Some casino with worse or even without licence is not regulated enough to cover all the blind spots in online gambling. It would be great to see implemented max bet system for bonus but as far as we know, there isn't any system for that yet. Also if the casino terms mention these specific requirements in their terms, there isn't anything you can do once you breach that term. If you will continue playing online casinos, I would highly recommend to read carefuly all their terms (can be boring and long but worth it). Also to prevent any misunderstanding during withdrawals, it's best to complete the verification before you make any deposit. Once you are verified and they do not find anything againts their terms, you can safely deposit there.

Unfortunately, we haven't receive any answer from the casino. Please note, if we won't get any respond from them within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Dear Daniel,

I'm really sorry that we are not able to help you more but we still haven't receive any answer from the casino, and as it is unresponsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as unresolved, which could lead to casino's rating deduction.

Best regards,

Nick

Casino.guru