CasinoMax - Hráč zažil technickou závadu.

The game "Sweet 16 Blast" allows you to buy the bonus. Yesterday, I went a little crazy with bonus buys. On 3 different bonus buys (2 $200 and 1 $140) I hit 3-4 bonus symbols on my last spin. Hitting 3 or more during the bonus plays are supposed to award 5 additional spins - however, the game instead ended. I tried contacting customer support at the time, but the site was under maintenance. I tried today and they are trying to tell me that the game "Paid out as it should." This is ridiculous - the site already delays KYC, withdraws, etc - but not taking responsibility for a glitch in their own game is a plain scam.

Unfortunately, the game ends automatically and the wins screen blocks the board so attempting to take a picture was futile.

Dear hiimmichaelminor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear hiimmichaelminor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.