Buzzluck Casino - Hráč se snaží dokončit ověření KYC.

I won this money. They kept sending instructions that were impossible to do. They would not except an attachment with items they needed. They kept stalling. I went in my site to see my account and the money was gone. I wrote them and they said they were crediting my card $300 +. That was in November. No credits anywhere. My wife tried over and over again to upload what they wanted. They were never satisfied. I want my $2000.00.

Dear Edward,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided? Could you please clarify how is your wife involved in this?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will be able to help you to resolve this case as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Edward,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.