Booi Casino - Hráč se snaží dokončit ověření účtu.

I made some deposits on this site, and it didn't ask for any confirmation, but now for me to withdraw the money I'm having this problem in the verification, I've already done the process 4x of sending my scanned document and selfie with the document, but they don't approve, there's a message that you need to confirm, the support is only in English and they don't help me at all. I just wanted to know how do I withdraw my money.

Fiz alguns depósitos nesse site, e não pediu nenhuma confirmação, mas agora para eu sacar o dinheiro estou tendo esse problema na verificação , já fiz o processo 4x de envio do meu documento digitalizado e selfie com o documento, mas não aprovam, fica uma mensagem que precisa confirmar, o suporte só em inglês e não me ajudam em nada. Só queria saber como faço para sacar meu dinheiro.

Dear Gerlane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly? Have you submitted all the required documents in a timely manner and in the correct format?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Gerlane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.