BonusBlitz Casino - Hráč nemá přístup ke svému účtu.

I signed up, got 100$ bonus no deposit. I won about 600$ or so dollars and now i cant log in to finish spins before the time limit runs out. Ive tried lots diffrent ways to log in and no luck, im actually blocked from logging in so this looks like a big scam and at my and no doubt others expense

Dear raygarygordon190,

Thank you very much for submitting your complaint. I am sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation properly.

When did you register at the casino? Could you please confirm that you have passed the KYC verification? Have you made any deposits? When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I signed up about 5 days ago, everything was verified and going as normal. I won good money, went to bed, next day in afternoon cant get in, even cannot google my way in.

I cannot speak to any casino help as now wen i go to blitz site its now just blank and wont load so i can log in

Do I understand correctly that you are not able to load the site even when you are not logged in? Have you tried deleting the cookies?

Yes it wont let me acsess it through any type of way it just comes up with blank screen and dosnt load at all

No i still cant log in and still getting blank unopened screen. So all cookies,caches deleted and nothing

Thank you very much, raygarygordon190, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you raygarygordon190 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BonusBlitz Casino for their help in resolving this complaint. We would like to know why is the player unable to access your site and if we can do anything to help.

Thank you!

Hello Peter and raygarygordon190,

I hope that you are having a nice day.

We have reviewed your grievance and have looked at your account and found no irregularities. Your bonus and balance are on your account and there are no restrictions that would block you from accessing your account.

The website is also fully functional and there are no reported incidents from any of our current players.

Below, you may find the link to our website.

https://bonusblitz.com/

If you have any trouble logging in, please try clearing your cache and cookies. Should any of the problems persist, please contact our Customer Service by sending an email to support@bonusblitz.com.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management

Hi i have to contact casino, i used your link but same result, i cleared cookies and black screen and trys to load but dosnt so still not let me in

Dear raygarygordon190, Thank you very much for the update. Please keep me informed about any further developments.

Dear raygarygordon190,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.