BC.Game Casino - Hráčův vklad nebyl připsán na účet.

On 07/14/2023 I made a pix of 100 BRL and the deposit did not enter the BC account, I opened a complaint in the Chat, I sent the proof of the pix but they did not resolve the deposit situation. I kindly ask Casino Guru to intercede for me, I have tried to load the voucher several times and it is failing.

No dia 14/07/2023 fiz um pix de 100 BRL e não entrou o depósito na conta da BC, abri reclamação no Chat , enviei o comprovante do pix mais não resolveram a situação do depósito. Peço a gentileza que o Casino Guru interceda por mim , tentei carregar várias vezes o comprovante está dando falha.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

It is unfortunate that you have the deposit slip sent and nothing is done, this lowers the credibility of a casino, unfortunately I see that I lost my deposit to the Casino. I feel aggrieved, the casino already wins 80% of the players, no need to take anyone.

É lamentável , vc ter o comprovante de Depósito enviar e nada ser feito, isso coloca a Credibilidade de um casino baixa, infelizmente estou vendo que perdi meu depósito para o Casino. Me sinto lesado ,o casino já ganha 80 % dos jogadores não precisa levar ninguém não.

Thank you for your reply, ivansilvestre1970. Could you please clarify your last message? Are you no longer interested in our help?

To clarify, it is already more than clear, I sent the proof of deposit and the money did not enter the Casino, I was wronged, I already sent several complaints to the chat and nothing, At least what I expected was for Casino Guru to charge the Casino for clarification, but you did not even do that, Casino BC does not need to deceive anyone. I just wanted the amount I deposited to be credited.

Esclarecer, já está mais do que claro , enviei o comprovante do depósito e não entrou o dinheiro no Casino, fui lesado, Já mandei várias reclamações ao chat e nada, No mínimo que eu esperava era o Casino Guru cobrar esclarecimento do Casino mais nem isso vcs fizeram, O Casino BC não precisa enganar ninguém não. Só queria que fosse creditado o valor que depositei.

In my initial message, I advised you to reach out to the payment provider. Have you already contacted them?

Yes, I already contacted them and nothing was done, I lost U$ 15,000 there, they don't need 100 reais, how can it??

Sim já entrei em contato com eles e nada foi feito , perdi lá U$ 15.000, eles não precisam de 100 reais , como pode ??

Alright. Did they investigate the lost transaction? Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. 

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.