SG Casino - Hráč zaznamená opožděné výběry.

I am aware that I cannot pay out the entire amount immediately.

My withdrawal limit is 800 euros, but I have been waiting for the current payouts of 500 and 800 euros for 2 weeks.

Before I made this withdrawal request, I had already waited 3 weeks for 3 withdrawals. I waited for them in vain, which is why I canceled them.

Mir ist bewusst das ich nicht die ganze Summe sofort auszahlen kann.

Mein Auszahllimit liegt bei 800 Euro, ich warte aber schon seit 2 Wochen auf die aktuellen Auszahlungen in höhe von 500 und 800 Euro.

Bevor ich diese Auszahlungsanfrage getätigt habe, habe ich vorher auch schon 3 Wochen lang auf 3 Auszahlungen gewartet. Ich wartete auf diese vergeblich, weshalb ich diese storniert hatte.

Dear isee_47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Thank you for your reply.

Yes, I have so far received a payout via bank transfer in the amount of 500 euros.

My profile said that no verification is necessary. I'll send you a screenshot of that via email. No, I'm not using an active bonus.

Vielen dank für ihre antwort.

Ja, ich habe bisher eine auszahlung bekommen per banküberweisung in höhe von 500 euro.

in mein Profil stand das keine verizifizierung nötig ist. Davon sende ich euch auch einen screenshot per email. Nein ich benutze keinen aktiven Bonus.

Dear isee_47, could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Have you received the two withdrawals?

Have you requested any other withdrawals?

Emails were never answered and I don't have a screenshot of the live chat because the same thing was always written.

500 were finally paid out after 3 weeks. But I made several withdrawal requests one after the other, so they could have paid me everything straight away. I have a 5-digit sum in my casino account and I don't want to wait for a withdrawal every 3 weeks, as I've been waiting for my money for over a year. That's impossible, according to their information a withdrawal takes 3-5 days. I can send you screenshots of my emails, but I haven't received any replies.

Auf Emails wurden nie geantwortet und von Livechat habe ich keine Screenshot da immer das selbe geschrieben wird.

500 wurden nun endlich nach 3 Wochen ausgezahlt. Ich habe aber mehrere Auszahlunganfragen nacheinander gestellt, so hätte die mir direkr alles auszahlen können. Ich habe eine 5 stellige Summe auf mein Casino-Konto und ich möchte jetzt nicht alle 3 wochen auf eine auszahlung warten, da warte ich über 1 Jahr auf mein Geld. Sowas ist unmöglich, nach deren angaben dauert eine Auszahlung 3-5 Tage. Kann dir gerne screens von meine Emails geschicken, aber da hab ich keine antworten drauf bekommen.

Thank you very much, isee_47, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear isee_47,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SG Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear isee_47,

Thank you for your time and patience!

As per checking your account we can see that most of your withdrawal request were cancelled and played before three working days, before we could check and process the withdrawal request. And there is no pending balance on your account.

Please let us know if you need any further details or help from us. Thank you!

Best regards,

SGCasino team.

Dear isee_47,

could you please confirm that you cancelled your withdrawal request and there is no pending balance on your account?