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My withdrawal amount also strucked and account showes permanently closed..please help me

9483689487

ID: chethan*****@gmail.com

Email: chethan*****@gmail.com

Hello chethanpoojari94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24betting Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they specify the reason of the block?

Looking forward to your answer.

Regards,

Nick

Actually I wiinig my real mony ,,am opend 24 betting account I'd OTP verification on 17/05/2023 2.39pm on this day than i am placed betting 30000 than i win 60000 after that I make withdraw 50000 ,after that transaction showing pending after one day my account login showing account was permanently closed totaly 60000 mony strucked.after that I sent lot of email.but they telling your request taken .my account is verified by mobile number OTP,please resolve this problem

Mobile number:9483689487

User ID: chet*****@gmail.com

My email ID: chet*****94@gmail.com

Please am facing problem with this .please solve my problem this is my humble request.

Sir please check me my case

hello

the correct email ID: chet******@gmail.com, not the one given above

we have closed this players account because we believe he is a chargeback scammer

we are not disclosing our reasons why, because this will be used against us in future scams

if the player is not satisfied he can make a chargeback since we are withholding the account money and he will get back what he deposited.

we are not discussing this matter further.

regards

By mistake i given my email id wrong sorry for that ..God promise am not a scammer ...I begging please re open my account am from very poor family please ..which documents u need tel me I will give u.i need money please.

My mobile number on ur 24betting:948****

Email Id: chet******@gmail.com

Betting I'd:chet******@gmail.com

Actually by mistake i wrong with spelling sorry for that ...please save me.. i need ur valuable reply..if u want my I'd proof I will send u.pls am begging

Sir

it is not about the spelling.

we are telling you that we are not returning these funds, because our systems indicate that you are a scammer.

your account will remain closed.

the best thing you can do is make chargeback against us, and you will get your deposit refunded.

kind regards

Any original documents need tel me I will give u..am not a scammer so please my humble request give me my money ...how can I tell u am not a scammer...please I will beg u

sir

its not happening.

we have told you what your options are

kind regards

If u not believe me give my my deposit money .that's all.

Sir give me my deposit amount plz

Sir plz deposit amount give me plz

I need ur valuable reply

Sir plz

Sir

Sir give me my deposit amount

Hello sir plz I need ur reply plz give me deposit amount

Plz reply me

Hello chethanpoojari94,

I would like you to ask not to spam the complaint. As you can see on the top of the page, there is a timer which indicates our time to reply to you and no matter how many times you post, our answer won't come faster.

As we will need more details from the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

K sorry sir i am waiting

Hello chethanpoojari94,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I'm afraid we won't be much of a help here. If you have requested a chargeback before, this is something that the vast majority of casinos consider NOT fair and it is nothing unusual that such players are banned completely from the casino without any financial obligation. I can only advise you to request a chargeback as the very last option in any online casino. As 24betting Casino mentioned you can do it now, so they can return you your last deposit, but we can't disagree with the casino's decision to completely close your account. Can you send me (michal.k@casino.guru) a statement from the payment method you used for depositing to the casino that there was NO chargeback requested by you?

Dear 24betting Casino,

Can you please forward me (michal.k@casino.guru) any evidence that the player has requested a chargeback from you?

Sir i send email my acount details plz cheak me

Sir i will send email full acount statement sir

Dear chethanpoojari94,

I can confirm I have received your email successfully. Your case appears to be much more complicated than it looked at the beginning, so we need to discuss your case with the casino more thoroughly, which, as you may understand, takes time. I ask for your patience for now. I will provide an update if there is any development.

K sir waiting for ur reply

K sir i am waiting for your reply tank u

Dear chethanpoojari94,

As I've mentioned previously we need to discuss your case with the casino more thoroughly, which, as you may understand, takes time. I ask for your patience for now. There is no need for further comments from you. I will provide an update if there is any development. Thank you for understanding.

Sir waiting for ur valueable reply

Dear chethanpoojari94,

After gathering all the necessary information and carefully reviewing the evidence provided by the casino, I am afraid I am no longer able to pursue this case. We believe the casino had a valid reason for its actions.

Another important thing that came to light is that your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to competently judge all the pros and cons. If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

24betting Casino is happy to return your deposits, so as you were advised by the casino before, please request a chargeback to receive them. This is the only possible way to get your deposits back.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal