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I signed up and made a $27 deposit with no bonus. I played the game Ariana and made a few big wins. After a few hours of playing I made $350 so I decided to withdraw. I uploaded my documents but to my surprise the withdrawal options were locked due to system error to which I spoke with 8 different people on chat but they had no idea instead they asked me to email customer support and again their customer support had no clue what was going on. They kept saying that their dedicated team are investigating. 3 days later and not a single person reached out to me regarding my problem. I decided to play my money and close my account because it was so clear that this casino did nothing but stalls. My documents were approved but there was no way I could request a withdraw.

another reason why I decided to close my account because during a game session on Arian I hit a big win but all of the sudden the game stopped and restarted and when I came back to the game it crashed again and my big win was canceled and wasn’t credited to my account. Nevertheless it didn’t bother me since I had in mind to close my account anyway.

p.s I tried 4 different withdrawal methods and an error message kept saying system error.

so far no explanation was given.

Dear ali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Unfortunately, since you have played your funds and closed the account, there is nothing we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear ali,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Sorry for the late reply. The matter was solved and the casino has refunded my deposits. I appreciate your help with this . Cheers

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, ali, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru