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I opened an account at the casino, depositing € 750. After playing for a couple of hours, the account unexpectedly closed and no longer exists. I had about € 430 left in the casino.

Customer service does not respond to my numerous emails. The casino cannot be called and they do not have live chat.

Avasin tilin casinolle, talletin rahaa 750€. Pelattuani pari tuntia tili meni yllättäen kiinni, eikä sitä enää ole olemassa. Minulle jäi rahaa casinolle noin 430€.

Asiakaspalvelu ei vastaa lukuisiin sähköposteihini. Casinolle ei voi soittaa, eikä heillä ole live-chattia.

Dear Ville,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you registered your account and if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey,

I opened an account on April 27th. I received a verification code via SMS to successfully open my account, but I didn't receive any email from the casino.

I haven’t used any bonuses and played mostly Black Jack (not live) and slots.

I am very disappointed that the casino does not respond to any emails I send.

thank you very much for your help!

Hei,

avasin tilin 27. huhtikuuta. Sain tekstiviestillä vahvistuskoodin, jolla tili avautui onnistuneesti, mutta en saanut casinolta mitään sähköpostia.

En ole käyttänyt mitään bonuksia ja pelannut lähinnä Black Jackia (ei live) ja slotteja.

Olen erittäin pettynyt siihen, ettei casino vastaa mitään lähettämiini sähköposteihin.

kiitos teille paljon avusta!

Hey,

the case has been resolved in cooperation with the Casino.

This ticket can be closed. Thanks for your help!

Hei,

tapaus on ratkennut yhteistyössä casinon kanssa.

Tämän tiketin voi sulkea. Kiitos avustanne!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ville, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru