WinsPark Casino - Vklady hráče nebyly nikdy připsány na jeho kasinový účet.

I made deposits and was not credited, but I have paid receipts

Fiz depósitos e não foi creditados, mais tenho recibos pagos

Dear Everton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood it correctly and you’re experiencing difficulties with misplaced deposits.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I made payments by pix

Fiz pagamentos pelo pix

Have you contacted your payment provider? They should be part of the investigation.

Dear Everton,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.