Lukki Casino - Hráč se domnívá, že jeho výběr je opožděn.

I complain about Lukki Casino e-gaming license no. OGL/2023/174/0082,

because they didn't pay out my legitimate winnings of €3,767.34, even though I followed all the rules. Proof:

I bet only €0.60 per spin (screenshots attached), while the maximum bet limit was €5. The casino lies and cheats players!

https://euioa.jxcsysekgu.net/S5Oq7zsbvP

here the winning video stake 0.60 cents

all sales fulfilled but they deleted my history.

ich beschwere mich über Lukki Casino E-Gaming-Lizenz Nr. OGL/2023/174/0082,

, weil sie meine legitimen Gewinne von 3.767,34 € nicht auszahlen, obwohl ich alle Regeln eingehalten habe. Beweis: 

Ich habe pro Spin nur 0,60 € gesetzt (Screenshots angehängt), während die maximale Einsatzgrenze bei 5 € lag. Das Casino lügt und betrügt Spieler!

https://euioa.jxcsysekgu.net/S5Oq7zsbvP

hier der Gewinn Video Einsatz 0,60 Cent

alle Umsatz erfüllen umgesetzt aber sie haben mir den Verlauf gelöscht.

Dear Medo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They refused to pay me. They took the money away from me and only gave me €90.

Sie haben mir die Auszahlung verweigert. Dass Geld haben sie mir weggenommen und mir nur 90€ gegeben

Dear Medo,

Can you please request your full betting history from the casino and forward it to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

I have applied several times but unfortunately the history has also been deleted🙁

Hab ich mehrmals beantragt aber leider ist der Verlauf auch gelöscht🙁

Is there anything new 🥺

Gibt’s was neues 🥺

Thank you Medo for all the information provided so far. As we need further evidence from the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick