Wild Pharao Casino - Výběr hráče byl zpožděn.

First you wait ages for the payment to be confirmed and after another 2 weeks, despite confirmation of the payment on processed, no money is received on the account. The date on the screenshot is from the processed date not from the payout date. Account is of course verified.

Erstmal wartet man Ewigkeiten, dass die Auszahlung bestätigt wird und nach weiteren 2 Wochen trotz Bestätigung der Zahlung auf processed kein Geldeingang auf dem Konto. Das Datum auf dem Screenshot ist vom Processed Datum nicht vom Auszahlungsdatum. Account ist natürlich verifiziert.

Dear jodler92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is the disputed amount of €1,000 correct, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

There are 5/6 payments already processed, the oldest is more than a a month in withdraw and 2 weeks in the status processed.

It's not my first withdrawal and the kyc is also done.

Yes it's totally 1000€

changed also the 6th cashout to proceed, still no money on my bank account.

Thank you very much, jodler92, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello jodler92,

This is Tomas and from now on, I will be taking care of your complaint. I would like to invite Wild Pharao Casino's representatives to join this discussion in order to resolve the issue. Meanwhile, if you have any updates regarding your withdrawals, please let us know.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear jodler92,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas