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I got bonus money from the deposits of 5 euros and I played casino I managed to win 325 euros and suddenly while playing you took away the 300 euros. You make them disappear...

Πήρα μπόνους χρήματα από τις καταθέσεις 5ευρω κ έπαιξα καζίνο κατάφερα να κερδίζω 325 ευρώ κ ξαφνικά παίζοντας μου αφαιρέσετε τα 300 ευρώ.Τα εξαφανίσετε...

Dear xristosgresas76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please let me ask you a few questions so I better understand the situation.

Did you finish wagering on the bonus? Did the casino explain why the balance disappeared? Could you specify which bonus did you redeem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

The 5 euros I had from deposit bonuses while playing became 325 euros. And suddenly, while I was playing with a bet of 1 euro, all the money was removed and I was left with only 25 euros. The casino then replied that your winnings from the bonus should only be 25 euros. That is, 5 times the bonus x5. It's ridiculous, this is the first time I've seen it... I ended up winning 300 euros and suddenly it was about me, I call it a scam.

Τα 5 ευρώ που είχα από μπόνους καταθέσεων παίζοντας έγιναν 325 ευρώ. Κ ξαφνικά ενώ έπαιζα με ποντάρισμα 1 ευρώ τα χρήματα αφαιρέθηκαν όλα κ μου άφησαν μόνο 25 ευρώ.κ το καζίνο μου απάντησε μετά πως τα κέρδη σου απ το μπόνους πρέπει να είναι μόνο 25 ευρώ. Δηλαδή 5 φορές το μπόνους χ5.Ειναι γελοίο αυτό πρώτη φορά το βλέπω...έφτασα να κερδίζω 300 ευρώ κ ξαφνικά τα αφορούσε εγώ αυτό το λέω απάτη.

xristosgresas76,

Could you please specify which bonus specifically you redeemed in the casino and what were its terms and conditions? Either share with us a link or a screenshot of the bonus, please.

Dear xristosgresas76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.