Wazamba Casino - Hráč se snaží vybrat své výhry.

I have 2 problems.

1) the casino doesn’t Pay my withdraw of 1400€

2) my win in "crazy Coin flip" hasn’t Payed, we talk about 1200€+208€

total amount 2808€!!

Dear lucariise,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, is your win in "crazy Coin flip" visible on your game history?

Looking forward to hearing from you.

Best regards,

Petronela

Yes, my account has been verified, I have sent

all the necessary documents, it seems that I am not allowed the withdrawal because I made a deposit even with a card headed to a friend of mine, despite having also provided all his data that were requested of me.

my winnings are not from a bonus balance.

the win is visible in the history.

Si il mio account è stato verificato, ho inviato

tutti i documenti necessari, sembra che non mi sia permesso il prelievo poiché ho effettuato un deposito anche con una carta intestata ad un mio amico, nonostante abbia fornito anche tutti i suoi dati che mi sono stati richiesti.

le mie vincite non sono derivanti da saldo bonus.

la vincita è visibile nella cronologia.

Thank you, lucariise, for the clarification. Do I understand correctly that you used a third-party payment method to deposit funds into your casino account?

Correct.

Corretto.

Please understand that gambling establishments don't accept third-party payment methods. I have checked the general terms and conditions, and this is what I found (here):

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding. 

Ok, I understand, but there is no consistency if they make me deposit. That the money deposited with third party cards will be returned to me then, right?

thanks anyway

Ok, capisco, ma non c’è coerenza se mi fanno depositare. Che mi vengano restituiti i soldi depositati con carte di terzi allora,no?

grazie comunque

The owner of the payment method could request a refund if the funds were not played and lost. Is there anything else we could try to help you with, please?

Dear lucariise,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.