Ultra Casino - Hráč při registraci zadal nesprávné osobní údaje.

2 WEEKS AGO I created an account in ultracasino and by mistake I entered my mother's ID with my own data.

I have sent numerous messages to the ultracasino support email and to date they have not given me a solution to validate my data in the system and be able to withdraw my won money.

I HAVE BEEN ASKED FOR ALL KINDS OF INFORMATION FROM ID PHOTOS, BANK RECEIPT, HOUSE RECEIPT... ETC ETC

AND THEY MAKE EXCUSES AND STILL WITHOUT SOLVING....

THE TRUTH I DO NOT RECOMMEND THE ULTRACASINO PAGE... "FIRST BETTING PAGE THAT ASKS YOU TO VALIDATE WORSE THAN THE FBI"

WHILE COOLBET, I BET YOU, INKABRT AND OLIMPO, make it easy for you to withdraw your money just by sending your bank account number without the need to confirm ANYTHING....

yes

I WILL KEEP SENDING MORE EMAILS AND PROCEED TO REPORT ULTRACASINO.COM

HACE 2 SEMANAS me cree una cuenta en ultracasino y por error digité el DNI de mi madre con mis datos mios.

He enviado numerosos mensajes al correo de soporte de ultracasino y hasta hoy no me dan solucion para validar mis datos en el sistema y poder retirar mi dinero ganado.

ME HAN PEDIDO TODO TIPO DE INFORMACION DESDE FOTOS DE DNI,ECTRACTO BANCARIO,RECIBO DE DOMICILIO... ETC ETC

Y ME PONEN EXCUSAS Y SIGUEN SIN SOLUCIONAR....

LA VERDAD NO RECOMIENDO LA PAGINA ULTRACASINO.. "PRIMERA PAGINA DE APUESTAS QUE TE PIDE VALIDAR PEOR QUE EL FBI"

MIENTRAS COOLBET,TE APUESTO,INKABRT Y OLIMPO ,te facilitan el retiro de tu dinero con solo enviar tu numero de cuenta bancaria sin necesidad de confirmar NADA....

S

SEGUIRE ENVIANDO MAS CORREOS Y PROCEDERE A DENUNCIAR A ULTRACASINO.COM

Dear mitchet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela 

Dear mitchet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.