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Casino will not email withdrawal forms

Dear Kellie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have completed KYC account verification successfully in the past? Have you withdrawn any funds in the past from this casino or this were your first withdrawal request? Have you tried to communicate this issue with the casino? I have checked banking rules, and this is what I found https://www.thisisvegas.com/banking.php:

„Please note that players in the US and UK can currently withdraw winnings through Bitcoin only."

Could you please advise what is your preferred payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Kellie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.