Stake Casino - Hráčský účet je v režimu „pouze výběr“.

My account is freezed from last few days . I am not able to withdraw my money or deposit or play any bets.

. As it shows "‘withdraw only mode ‘ please contact support" but i am not even getting a good response from them too.

please help me resolve my issue .

Im haven’t even got any response from them after i mailed them and even my verification is not being reviewed.

please help me.

Dear abrolsaurabh2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello sir ,

Thank you for your reply.

• I have provided my National ID card and which i have provided almost 3 days ago.

•I used to bet on IPL i.e cricket and used to play games like Dice,mines and dragon tower .

• I have achieved my balance using my own deposits and after winning the bets and games .

Has the casino accepted any documents since your last post?

Were the limits on your account lifted or has the casino provided any explanation since last week?

They are rejecting my documents and dont explain the reason and now they have asked for a selfie with a piece of paper with the username and date and the documents.

No limits has been lifted till now . I am still waiting for their next response.

Thank you very much, abrolsaurabh2002, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear abrolsaurabh2002,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Stake Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Hello Dominika,

good to hear from you.

i wish my problem will be solved soon.

Hello everyone ,

thank you so much.

my account is now normal and i was able to withdraw my money and im level 2 verified too.

Dear abrolsaurabh2002, thank you for the information.

Have you received the money, please?

Yes, i have received the money.

Dear abrolsaurabh2002,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru