SpinBetter Casino - Výběr hráče Skrill byl zamítnut.

Hello, I have played at Spinbetter several times and I've never had any problems before. Recently, I've won €4000 and I wish to withdraw this amount.

I made my deposit using Skrill and I would also like to withdraw through Skrill, but every time I try, the transaction is rejected. When I inquire with client support, they always say it is a technical error. I even asked if they need any verification, unfortunate it wasn't the case. Which is odd, as I had to change my email address at some point in the past.

My friends also play with this provider and they have all been able to successfully make withdrawals with Skrill (although for smaller amounts).

Hallo, ich habe schon mehrmals bei Spinbetter gespielt hatte nie Probleme davor nun habe ich 4000€ gewonnen und möchte diese auch Auszahlen

Habe per Skrill eingezahlt und möchte auch per Skrill auszahlen allerdings wird dies jedesmal abgelehnt wenn ich beim Kunden Support Nachfrage heißt es immer wieder Technischer Fehler. Habe auch gefragt ob Sie eine Verifizierung brauchen falls das nicht vorhanden ist. Was aber vorhanden sein Sollte daher ich meine Email-Adresse damals ändern musste.

meine Freunde spielen auch über diesen Anbieter und sie alle konnten erfolgreich mit Skrill auszahlen ( Kleinere beträge )

Dear cihaan46,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please advise if you passed the full KYC verification?

Could you kindly specify how long have you been trying to withdraw your winnings via Skrill? Has the customer support told you when the technical problem would be fixed, or have they suggested a different solution?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, I asked if I had to verify myself and you replied: No, there is currently no need. And I have been trying to withdraw my money since April 21, 2024 at 4:00 a.m.

In the meantime, they only approved a payout of 400€ once, then I wanted to pay out the rest and it was rejected again and again.

citing technical problems.

However, my friends also play on the site and they can withdraw without any problems.

Best regards

Hallo, ich habe nachgefragt ob ich mich verifizieren müsste darauf hin antworten Sie. Nein es besteht aktuell keine Notwendigkeit. Und ich versuche mein Geld seit dem 21.04.2024 04:00 ca auszuzahlen.

zwischenzeitlich haben sie dann nur 400€ Auszahlung einmal genehmigt dann wollte ich den Rest wieder auszahlen und es wurde wieder immer wieder abgelehnt.

mit der Begründung technische Probleme.

allerdings spielen meine Freunde auch auf der Seite und die können ohne Probleme auszahlen.

Mit freundlichen Grüßen

Finally got my payout.

My conclusion about the site.

Sports betting & casino selection with the best site. Regarding the payouts I can say a bit poor and slow

Kind regards

CS

Habe endlich meine Auszahlung bekommen.

Mein Fazit zu der Seite.

Sportwetten & Casino Auswahl mit die beste Seite. Zu den Auszahlungen kann ich sagen etwas schlecht und hin haltend

mfg

C. S.

Dear cihaan46,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru