SlotsPalace Casino - Hráčský účet byl uzavřen.

This casino closed my account without prior notice. Live chat can confirm its managers choice but they dont tell me any reason for this desicion. Please help me recover my balance at least thank you very much.

Dear staminaman21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was active - slots, live casino, sports betting, etc?

Do I understand correctly that €213 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I was playing only in sports pre game. Didn't touch the casino section at all. Also didn't use any sports bonus. I deposited 50€ and by winning bets I made them to 213€. Prior to that deposit I was playing normally again only in sports betting section (played also in casino some bonus money they credit me after deposits but only losing in the live casino). They also successfully allowed me to withdraw my money. But now they closed my account and seem unwilling to contact me further. Also on important point is that I am affiliated via oddsprat.nu a Norwegian casino/sports group that gets a commission from us the players for signing up to these sites. But the logic is if something unexpected happens, they should be on us the player side to help. They also seem unwilling to help. So I want to publically shame on them and advise you to avoid this Nordic group and if I am incorrect I expect an honest answer from their side too. Affiliate links generate you money but also responsibility! Hope slot palace really give a straight answer and tell me what hurted them from my side so much. Were my bets sharp? Well probably but I can ensure you these odds were general available and surely odds palace hadn't wrong odds in that essence. I am glad and happy that you give me the spotlight in these unfair time that me an ant have to face a multimillionaire company with all the legislation in its side. Thanks you nevertheless.

Thank you for your reply, staminaman21. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

please still help me as far as you can and then also provide me with these sites. But look at that generalized automated email, I mean this is so unprofessional they don't even explain anything.

Also they seem they are unwilling to cooperate with me so please if possible bring them in contact with me here so we can resolve it publically and fairly.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.