Slots of Vegas Casino - Výběr hráče je zpožděn.

this has been a painstaking ordeal for me, but I'm not shocked as I've dealt with the same issue at another casino. First off, the casino kept emailing me telling me to make my withdrawl because at first, I wasn't even going to because of the last experience I had. But i figured well being that they are coming to me telling me to make the withdrawl, it might be easier than i thought, boy was I wrong. First, I made the withdrawl and sent them all my ID and im familiar with what things to send and I sent what I was supposed to. 2 weeks later they kick the money back into my account and cancel the withdrawl, no email, no nothing. When i asked why they said I never sent my ID and I did. they checked and it took 3 more weeks just for themk to approve it then they made me do the withdrawl all over again so the proccess started all over, so i was right back to the end of the line which wasnt fair because I did what I was supposed to do, it wasnt my fault they overlooked the email with my ID. Anyway i submitted the withdrawl again on April 27 2023. it is almost a month later and they havent touched it, i keep asking why and they give me the same answer, that they will escalate it, does no good at all. Please let me know if you can help, thanks

Hello angie102870,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick. My ID was approved about a month and a half ago. To be honest, it was so long ago, I don't remember if it was a bonus or real money. I talked to them yesterday asking them about my withdrawl. Thanks for your help!

Thank you angie102870 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Dear angie102870,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slots of Vegas Casino representative to join this conversation and participate in resolving this complaint.

Dear Slots of Vegas Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thank you Stefan. It actually hasn't even been approved yet, that is what I'm waiting on. Thank You again,

Angela Catlin

Greetings all,

I've had a look and I'll see what can be done to assist, looks like everything is in place but if anything else is required on your part angie102870 I'll let you know. Otherwise just let us know when that comes in!

Best wishes,

Nick and Slots of Vegas

Dear Slots of Vegas Casino,

Thank you for your response and the information provided.

Could you let us know once you process the player's withdrawal?

I am looking forward to your response.

Kind regards,

Stefan

They paid me. Thank you for stepping in or I'm sure I would have had to wait much longer. I can always count on you guys!

Hey all,

As angie102870 said, we should be good here. 🙂

Best wishes,

Nick and Slots of Vegas

Dear angie102870,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan