Rocketpot Casino - Hráč během hraní zažil technické závady.

Hello I have at a Casino Names,

Rocketpot played a game called Plinko.

There I hit the ball 1 x with 1.- at 600 x, nothing happened. Was a bit drunk at the time and let it be.

Because it seemed strange to me, I started recording it and it happened twice again, once with 2 francs at x 1000

Guten Tag ich habe bei einem Casino Names ,

Rocketpot ein Spiel gespielt namens Plinko .

Dort habe ich 1 x die Kugel mit 1.- bei 600 x getroffen , nichts passiert . War damals ein bisschen angetrunken und habe es sein lassen .

Weil es mir komisch vorkam habe ich es angefangen aufzuhnehmen und es ist 2 x wieder passiert einmal mit 2 franken bei x 1000

Dear uevoloco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you, uevoloco, for the forwarded video:

Unfortunately, I'm not able to see your winnings that have not been awarded. Do you have any other supporting evidence that would help us to confront the casino, please?

Dear uevoloco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.