Platincasino - Vklad hráče se na jeho kasinovém účtu neprojevil.

I used BNB (Binance) as my deposit method and the amount was deducted from my cryptocurrency account.

Platincasino claims that the deposit was never received.

It has been 35 days since this occurred and I simply don't know what to do next.

The casino also states that the amount is less than 100€, and therefore it cannot be traced and is now considered lost.

Ich habe eine Einzahlung mit der Methode BNB (Binance) genutzt und diese wurde auch von meinem Krypto Konto abgebucht.

Platincasino behauptet, dass die Einzahlung nie angekommen wäre.

Dies ist jetzt bereits 35 Tage her und ich weiß einfach nicht weiter.

zudem sagt das Casino, dass der Betrag unter 100€ liegt und somit nicht Nachverfolgt werden kann und nun verloren sei

Dear crung2712,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the casino inform you about any minimum deposit limit regarding this particular method?

Was this the first time you deposited funds using this payment method in the casino?

Have you used this payment method to deposit in online casinos previously?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

no I was not informed of any minimum deposit limit.

I tried this method for the first time because I had difficulty depositing any money at all.

I tried many methods and none worked.

I just hadn't had any losses up to that point. It wasn't until I tried the BNB method that my money was gone.

Best regards

Christian

Hallo

nein Ich wurde über kein Mindesteinzahlungslimit informiert.

Diese Methode habe ich das erste mal ausprobiert, da ich Schwierigkeiten hatte überhaupt Geld einzuzahlen.

ich habe viele Methoden ausprobiert und keine hat funktioniert.

Nur habe bis dahin keine Verluste gehabt. Erst als ich die Methode BNB ausprobiert habe war mein Geld weg.

mit freundlichen Grüßen

Christian

Thank you very much, crung2712, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi crung2712,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Platincasino to join the conversation and contribute to the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Team,

We have no Email from the player in regard to this case , nor any screenshot that 50 Euro were deducted.

I have sent him an Email today myself and asked for clarification, as we will obviously add the 50 Euro if a screenshot can be provided.

Thanks and best regards,

The case was solved and I was able to settle my problem with Platincasino

Der Fall hat sich gelöst ich konnte mein Problem mit Platincasino regeln

Thank you Platincasino team for your help.

Dear crung2712,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru