Oppa888 Casino - Výběr hráče byl opožděn.

Dear Deepak,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thanks so much Petronela, for your response and I will wait for the withdrawal request to be completed.....Only 2 issues:

1. As per my oppa888 application, it was reflecting withdrawal completed but not received the same in my account.

2. Secondly, no reply on WhatsApp by the oppa888 support team- resulted into a panic in my mind.

Now as per my last conversation they asked to wait and I will be waiting patiently.

( This was not my first withdrawal request...thanks).

Thanks again for looking into this issue.

Staying positive and waiting for good news. I will set the times for 7 days. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Dear Deepak,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"Thanks so much Petronela.....I was able to receive my withdrawal successfully.

My apologies for late reply.

Thanks again for all your help and support.

Regards,

Deepak ***"

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Deepak for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.