Nomini Casino - Hráč kritizuje falešnou reklamu bonusu.

It didn't check my bonus, in the act of the 1⁰ registration, it only said that I deposited I got 100% bonus.

All a lie, after contacting support they sent me the terms that were not available during the promotion.

Misleading and in bad faith advertising.

horrible platform

Não aferiu meu bônus , no ato do 1⁰ cadastro só dizia que depositasse ganhava 100% de bônus .

Tudo mentira , depois de entrar em contato com o suporte me enviaram os termos que no ato da promoção não havia.

Propaganda enganosa e de má fé.

Plataforma horrivel

Dear alexaee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Could you please advise which exact bonus you have tried to activate and play?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear alexaee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello , I registered in hopes of earning the bonus I went to play on the platform to find out , my bonus did not come in I went to contest with support it was no use telling me rules that there were not in the promotion act . I deposited 50 Reais in case they would give me another 100% bonus.

This bonus I wait until today and nothing yet 😕

Olá , fiz o cadastro e n espera de ganhar o bônus fui jogar na plataforma para conhecer , nisso não veio meu bônus fui contestar com suporte não adiantou me falando regras que no ato da promoção não havia . Depositei 50 Reais de no caso me dariam mais 100 % de bônus .

Esse bônus espero até hoje e nada ainda 😕

Is there any relevant communication please between you and the casino that you could forward to petronela.k@casino.guru? Could you advise what happened to your deposit? Is it still untouched inside your account or have you played it?

Dear alexaee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.