New Funclub Casino - Výběr hráče byl zpožděn.

Well Ive provided all verification. Passed verification...been told ive passed verification and withdrawal was approved...then asked for my bitcoin address to confirm... bc ya know, withdrawals via bitcoin are "very speedy." And now am getting flat out ignored by both email addresses, texts from my "personal account manager" and pretty sure they screening my calls now too. I just want my money. Nobody has time for this crap. Please help me. Actually requested withdrawal starting 09/26.

Dear Dego1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This was my first withdrawal from this casino...i deposited $50 and used a bonus code with it... i met all playthrough requirements: provided all verificiation requested and was told i was approved and asked to confirm my choice of how id like to receive the funds. At that point I confirmed my bitcoin with them at that point...(i believe i provided proof of all of this in my screenshots to you, but please lmk if i missed anything and i will get to you rgt away). And ever since theyve gone silent...no response to any of my emails/texts.

Thank you very much, Dego1981, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Dego1981 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask New Funclub Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

The player should be receiving this payout w/o Oct.16

Thank you very much for the update. Dear Dego1981, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Thank you Peter and everyone at Casino Guru!! Once again, you all always come thru... Finally got my funds and successfully transferred to my bank... thank you guys!!! ❤

Dear Dego1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter