MyStake Casino - Problém s registrací identity dokumentu hráče vedl k uzamčení finančních prostředků.

Hello,

A few days ago, I decided to open a new My Stake account, unaware that I wouldn't be able to upload my ID card or driver's license since they were already registered on another account.

After sending several emails, many of which went unanswered, I still haven't been able to remove my document from the old account despite closing it, and my money is just sitting there.

Salve,

Qualche giorno fa ho deciso di aprire un nuovo account My Stake non sapendo di non poter caricare la mia carta d'identità o pantente siccome è già registrata sull'altro account.

Dopo svariate e-mail, molte senza risposta, non sono ancora riuscita ad eliminare il mio documento dal vecchio account pur avendolo chiuso e i miei soldi sono li fermi.

Hello pisaronigiada04,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when did you create your old account and if it was closed or just unused? Why did you create a new account? Did you deposit to the new account and if yes, how much and how much is your current balance?

Please note that creating multiple accounts is strictly forbidden and the casino have the right to block you and void any winnings generated. I would recommend to never play there again as this situation will only cause trouble there.

Looking forward to your answer.

Regards,

Nick

Dear pisaronigiada04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.