Mr Sloty Casino - Hráčův účet byl zablokován.

So I won 32000 Mr sloty sports book paid me £2000 then £5000, tried to withdraw another 5000 waited 44/days and kept been told was doing checks and waiting for the financial team to complete it then they transferred the money back in my account then let me withdraw 15k was waiting 15 days to get the money then went to log in to my account and was denied they said on live chat that it was a manager decision to close the account and no explanation is there any way I get the money now I spend over 12000 of my own money

Hello bombski11,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Mr Sloty Casino.

Allow me to ask you a few more question before we would move forward.

Could you please specify since when is your account verified? Did you use any bonus to accumulate your current winnings? What payment method did you use to request the withdrawal?

Please note in advance that we mostly do only casino related issues and not sport betting as we are now qualified enough if it would be a more complicated case. However, if it is purely only withdrawal related, we might be able to help you out.

Looking forward to your answer.

Regards,

Nick

Hi I mostly used my debit card which card mastercard and some bitcoin no I didn't use any bonus and I have been verified about 7 months they have paid me 7k in the past and everything was above board don't understand why they didn't pay out

Thank you bombski11 for providing additional information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Thanks so much for your help I appreciate it

Hello bombski11,

I have looked at your case and understand the situation. I have to warn you that the casino operates without a valid license and mostly doesn't reply to complaints published on our website. However, I will contact the casino and see if I can help. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Still nothing? Thought as much can't believe I've lost £28000 pure gutted they have done this to me

Hello bombski11,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter