Můžete potvrdit, že jste prošli úplným ověřením KYC?
Ověření mám již léta (2021 +/-) a kdykoli potřebují dokument znovu, vždy jsem jej poslal, dokonce mě požádali o výpisy z účtu a já je poslal. nikdy nebyl problém.
Už jste v tomto kasinu provedli nějaké úspěšné výběry?
Hodně jsem vybíral, prakticky každý měsíc hraji a vkládám a také vybírám, zatím bez problémů.
Obdrželi jste nějaký e-mail o uzavření vašeho účtu?
O uzavření jsem neobdržel žádné informace. V pondělí mi dokonce během dne přišel email s bonusem k aktivaci a bez problému jsem si ho aktivoval. Minulé úterý večer jsem šel hrát a narazil jsem na blokádu.
Mohl byste mi prosím poradit, jaký byl zůstatek na vašem účtu, když ho kasino uzavřelo?
V tuto chvíli jsem neměl zůstatek, chystal jsem se vložit vklad, abych mohl hrát.
Mluvil jsem s chatem a řekli, že to mohou udělat bez předchozího upozornění na blokování a že to bude trvalé!
Nemyslím si, že je to fér, protože jsem nikdy neporušil pravidla.
Could you confirm that you have passed the full KYC verification?
I have had my verification done for years (2021 +/-), and whenever they need a document again I have always sent it, they have even asked me for my account statements and I sent them. there was never a problem.
Have you made any successful withdrawals at this casino before?
I made a lot of withdrawals, practically every month I play and make deposits and also make withdrawals, so far without any problems.
Have you received any email about your account being closed?
I have not received any information about the closure. During the day on Monday I even received an email with a bonus to activate and I activated it without any problem. Last Tuesday night, I went to play and came across a blockade.
Could you please advise what your account balance was when it was closed by the casino?
At the moment I didn't have a balance, I was going to make a deposit to play.
I spoke to chat and they said they could do it without prior notice of the block, and that it would be permanent!
I don't think it's fair, because I never broke the rules.
Você poderia confirmar se passou na verificação KYC completa?
Tenho a minha verificação feita a anos (2021 +/-) , e sempre que precisam de algum documento novamente eu enviou sempre, ate extratos da minha conta já me pediram e eu enviei. nunca houve problema.
Você já fez algum saque bem-sucedido neste cassino antes?
Fiz imensos saques, praticamente todos os meses jogo e faço deposito e também faço saques, ate agora sem problema nenhum.
Você recebeu algum e-mail sobre o encerramento da sua conta?
Não recebi nenhuma informação sobre o encerramento. durante o dia de segunda feira ate recebi um email deves com um bonus para ativar e ativei sem problema. Na noite de ontem terça feira vou para entrar para jogar e deparo me com o bloqueio.
Você poderia informar qual era o saldo da sua conta quando ela foi encerrada pelo cassino?
Neste momento não tinha saldo, ia fazer um deposito para jogar.
Falei com o chat e disseram que podiam o fazer sem aviso previo o bloqueio, e que seria permanente!
Não acho justo, porque nunca infringi as regras.
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