GGBet Casino - Hráč si nemůže vybrat své výhry.

It is technically impossible to process the withdrawal of my funds.

As you can see in the attached photo, there is no withdrawal button/option in the withdrawal section.

The Live Support 24/7 is non existant. Nothing happens when I try to click the button.

I have sent 3 emails to support@ggbet.com , none of them were answered.

I have sent 3 tickets to the complaint section at https://ggbet.com/en/complaints , none of them were answered.

Here is the tickets numbers :

7249321+3A3V1

7249321+OQ510

7249321+8998E

As advised on the website, I tried to reach the Alternative Dispute Resolution entity Pardee Consulta, they didn't answer my email either.

I have called +44 (203) 393-36-99 "Unfortunately there is no available operator at the moment" 7 times in a row.

Just in case I tried to log in using both Mozilla Firefox and Google Chrome but no difference.

Needless to say that my account is obviously fully validated and I can still use the money to place bets.

If you guys know a way to reach GGbet.com I would really appreciate your help because their customer service sucks to say the least.

Thank You : )

Dear ctrlfistal,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account has been fully verified? If yes, please forward confirmation about successful verification to petronela.k@casino.guru.
• Have you been advised why you can’t withdraw your winnings?
• Were your winnings accumulated with or without an active bonus?

I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Hello Petronela, thanks for your support, I really appreciate it.

I have forwarded to you 2 emails from support@ggbet.com sent on the 25th of June 2021 stating that my account is fully verified.

Have you been advised why you can’t withdraw your winnings?

No, I'm unable to reach anyone.

Were your winnings accumulated with or without an active bonus?

Without active bonus.

Thanks, ctrlfistal, for providing clarification. I've noticed that your account was verified over two years ago.

• Can you confirm whether you were an active player during that timeframe?
• Have there been any changes to your personal data since your account was last verified?

I have been moderately active within the last 3 years.

I placed 43 bets in 2021 , 12 bets in 2022 and 4 bets in 2023. Overall, I'm slightly losing.

In June 2022 I have received this email (see photo).

What's weird is the address from which the email was sent : info@info.ggbett.com.

What is even weirder is that gameplay is still available since then.

So I supposed they changed their mind or it was some sort of fraudulent spam.

I have been asked few additional documents regarding my source of income in 2021. I have forwarded you in your inbox all the emails they sent me, including the one stating that the requirements are met.

I observed that all the forwarded emails are dated from 2021.

• Could you please specify when was the last instance you contacted the casino?
• Additionally, have there been any alterations to your personal information since your account was last verified?

Thank you.

I unsuccessfully tried to contact the casino multiple times over the last few weeks.

The last email they sent me was the one linked in my previous email on the 21st June 2022.

They also sent me 2 automated emails in 2022, one on the 7th of January 2022 and one the 15th of March 2022 to confirm successful deposits.

Have there been any alterations to your personal information since your account was last verified?

No.

Thank you very much, ctrlfistal, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ctrlfistal,

I am so sorry to hear you have no options to withdraw the funds in your casino account. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you please state why the player's withdrawal has no options to withdraw the funds?

Thank you in advance for providing the information.

Hello!

Thank you for reaching out. As far as I understand, you play on the website GGGBET.COM. Currently, we have contacted the finance department of this project to address your issue. Once we receive all the necessary details, we will be able to resolve this situation.

Dear GGBet Casino,

Thank you for your response.

Please, keep us updated regarding the matter.

I am looking forward to your response.

Hey Stefan ! Happy New Year = )

What will happen to the complaint if GGbet doesn't answer within the timeframe ?

Hello!

We are still trying to get in touch with representatives of GGBET.COM. The thing is that GG.BET and GGBET.COM are different companies. GG.BET is an international esports bookmaker. GGBET.COM has the rights to use the GGBET brand and is a licensed bookmaker, but we are not operationally affiliated with them.

We recommend reaching out directly to their customer support through all available channels to address this issue, as ctrlfistal@gmail.com is not our user but rather a user of GGBET.COM.

We recommend reaching out directly to their customer support through all available channels to address this issue, as ctrlfistal@gmail.com is not our user but rather a user of GGBET.COM.

The Live Support 24/7 is non existant. Nothing happens when I try to click the button.

I have sent 3 emails to support@ggbet.com , none of them were answered.

I have sent 3 tickets to the complaint section at https://ggbet.com/en/complaints , none of them were answered.

Here is the tickets numbers :

7249321+3A3V1

7249321+OQ510

7249321+8998E

As advised on the website, I tried to reach the Alternative Dispute Resolution entity Pardee Consulta, they didn't answer my email either.

I have called +44 (203) 393-36-99 "Unfortunately there is no available operator at the moment" 7 times in a row.

Hello ctrlfistal,

Did you manage to get in touch with the casino's support?

I'll be awaiting your response.

I've tried once again all the different methods listed above in 2024 but for the same result.

Actually it's the very reason why I'm here in the first place. If I could contact the customer support I wouldn't be here...

Dear GGBet Casino,

It looks like the player is unable to reach the support. Could you help the player with finding an option to withdraw the funds?

I'll be awaiting your response.

Stephan is it just me or the same for everybody ?

Could you please try to email the support, phone the call center and send a ticket on the website to see if you have more success than I ?

Hi

I'll try to find someone, who can help to withdraw your money!

We are still trying to get in touch with representatives of GGBET.COM. The thing is that GG.BET and GGBET.COM are different companies. GG.BET is an international esports bookmaker. GGBET.COM has the rights to use the GGBET brand and is a licensed bookmaker, but we are not operationally affiliated with them.

That's the problem, don't you see ?

if, in the past weeks, the headquarter company wouldn't be able to reach a representative of a subsidiary that is using your brand, how to expect a simple client to reach them ?

Hope you'll find your way tho, I sure can't !

Regards.

Dear GGBet Casino,

Do you have any news regarding the player's withdrawal?

I am looking forward to your response.

Hello,

To assist you further, kindly send an email to accounts@maxent.com with the following details:

1. Player ID/Email
2. Withdrawal request details, including the amount
3. Bank account information for the withdrawal

Upon receiving this information, they will process your withdrawal manually. We appreciate your patience and understanding as we work to resolve this matter for you.

Awesome ! You guy's rock !!

I just sent them an email with all the details.

I look forward for their answer as soon as possible.

Hello ctrlfistal,

Could you let me know once you receive the response or payment?

I'll be awaiting your reply.

Hey Guys, latest updates regarding the case.

I have good news.

I have contacted maxent.com , they answered my email back within the day and processed my withdrawal. The money is now on my bank account.

Patronela, Stefan, GGBet Casino representative, big shoutout to you guys. I am 100% sure without your help I would never be able to get my money back so thank you very much. I really appreciate it!

You can consider the case solved and closed now !

Have a Wonderful Day ❤

Dear ctrlfistal,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru