Funclub Casino - Hráč nemůže vybrat své výhry.

I was given a $25 cashback bonus on a deposit I had made.  I had $0 in my account when I received it.  Max cashout was $125.  I fulfilled all of the playthrough while doing it all on Table games.  I submitted my withdrawal on Jan. 4, 2020.  I have received zero communication from e-mail and live chat is a joke.  They tell me different things every time I talk to some one.  I have submitted my verification documents as well.  When I requested withdrawal, a live chat person told me they would reach out to me for my bitcoin address, they never did.  They told me to use the wire transfer request as there was no bitcoin option for me, they assured me it would work.  Nothing.

Below is only e-mail I received telling me of requested withdrawal.

Hi David,

The withdrawal request with transaction ID# 4803 for the amount of 125.00USD

is pending for approval.

In a period of 2 to 3 business days, we will get in touch with you to confirm your withdrawal.

Depending on the payment method you have selected, this withdrawal may take 7 to 10 business days after approval.

For your withdrawal to be processed successfully, Funclub Casino requires a color copy of the following documents:

.- Passport, Identity Card or Driver's License and Credit Card Authorization Form.

Funclub Casino, may require the following documents to make sure that your address is correct:

.- National Identity Card or Proof of Address (If not more than 3 months old) utility bill, water, telephone.

If you used a credit card to make a deposit, you must also send a legible copy.

If you wish to cancel your withdrawal request, log into your account and go to "Payment History". Remember you have 24 hours to cancel the withdrawal and get your money credited immediately back into your casino account.

We remind you that you have a customer service team at your entire disposal 24 hours 7 days a week

Dear David,

Thank you for submitting your complaint. I am very sorry to hear about your negative experience. You mentioned you submitted documents for verification. In order to help you, I would like to know whether you sent all the required documents listed in the email. Was your account confirmed to be fully verified? If not, that may be the reason why you aren’t able to withdraw your winnings yet.

Thank you in advance for a reply.

Best regards,

Kristina

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.