EddyVegas Casino - Hráč nemůže vybírat peníze.

My money is stuck inside the casino. I had requested a withdrawal in 2023 that never got paid. After a while I tried to cancel it and request it again, thinking maybe the withdrawal had not gotten noticed by the casino. This is the poitn where I noticed the casino does not offer me any withdrawal methods to get my money.

Can you please help me communicate with them and request a withdrawal. Thank you

Dear Beaxded33,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with EddyVegas Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you already contacted the customer support of the casino to report the issue with your withdrawal?

When did you first notice that there were no payment methods available for you to withdraw your funds?

Have you successfully withdrawn any money from this casino in the past?

Can you please confirm if you have completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

My account is verified

I have all ready made a withdrawal that was paid to my bitcoin address from the casino

To be honnest I cannot remember when I noticed that there were no withdrawal options

Would you like for me to email you my transaction history?

Thank you for your response. Please send me your transaction history. You can either send it to my email address veronika.l@casino.guru or you may post screenshots directly here.

I received your email.

Thank you very much, Beaxded33, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Beaxded33,

I am sorry to hear about your trouble and apologize for the delay (days off). I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear EddyVegas Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw the disputed winnings?

Hello Beaxded33,

Apologies that you had to experience the issue in your withdrawal process.

We can see that your last withdrawal request was made on 2024-01-22 and also cancelled.

In terms of the withdrawal method, you should be seeing Crypto method available for withdrawal.

Our payments team will be reaching out to you in this regards.

We have also asked them to process your withdrawal upon request with high priority.

Best Regards,

EddyVegas Team

hello i just logged in and there is still no available withdrawal method. Are tiy able to process the payment to the same bitcoin address that was saved in the casino previously?

Thank you

Dear Beaxded33,

Can you please check your email inbox for the email address you used at the casino during registration, and inform us about updates? The casino's responsible team should contact or should have contacted you.

In the meantime, if you have not done it yet, can you also try to log into your casino account using a different browser and/or delete cookies in the used browser, refresh the casino website and try it again?

Please let us know if there is something new from the casino or after following the above procedure.

If nothing helps or there is no progress on your issue, I will ask the casino for help once again. We can ask them if a manual withdrawal would be an option.

Looking forward to hearing from you.

1KAT7WpDa1MuaC4mtS2zHfhJdbdJcAJzWt

this is the address that was used on the casino for my previous withdrawal last January 2023

I have not been contacted yet.

I tried different browsers and resetting chrome and it still there were no options.

If the casino can send the funds to the address mentioned here it would solve everything alot easier.

Dear EddyVegas Casino team,

Is it possible to process a withdrawal manually on the casino's side using the payment method above, please?

Hello,

I can confirm that the withdrawal has been processed for the player on 2024-03-27 on the wallet mentioned above.

Do let us know if you need any further assistance.

Best Regards,

EddyVegas Team

everything has now been paid. thank you

What great news, guys!

Thank you, Beaxded33, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, EddyVegas Casino Team, for your quick help and cooperation!

Best regards,

Branislav, Casino.guru