DuckyLuck Casino - Výběr hráče byl zpožděn.

I have been waiting almost three weeks for my withdrawal. When I contact them, they say they are waiting on the audit to be completed. I think this site is a scam. Be very careful before you spend your hard-earned money here.

Dear Jaxson59,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please advise if you’ve withdrawn any winnings from this casino in the past and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

First of all, I am not located in Germany. I am in the United States. And yes, I have completed all of my paperwork and have been told by the staff at Ducky Luck that it was all approved. Thank you!

I forgot to mention that this is my first withdrawal from this casino. I opted for a MoneyGram withdrawal. Yes, my withdrawal has been processed. I have been told that they are waiting for a third party to conduct the audit. Thanks again!

Thank you very much, Jaxson59, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jaxson59,

I looked at your complaint and will do my best to help you. I would like to invite DuckyLuck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Jaxson59 and Villiam,

Upon checking the account there were some verification documents missing, which we received recently and the account is now verified, the payment has been approved. Once the account is in good standing and the payment is approved, the processing time starts, which started today and the withdrawal will be sent to you within 3 days.

Viliam, thank you for your assistance with my withdrawal. I notice they said I had documents missing. That is simply not true. I even have an email from them stating that all my documents have been received and approved from 2 weeks ago. Anyway, thank you for your help!

Dear Jaxson59,

let me know when you'll receive your winnings, please.

Hello, They have released $500 today and I hope the rest will be released tomorrow. I chose Moneygram as my payment method and I guess they have a $500 daily limit. I would normally take a courier check but was gun-shy after all the trouble I've had. Thank you for your help!!! I credit you with getting my withdrawals completed.

I am still waiting on $400. They told us last week that the withdrawals would be processed in 3 days. Well, $500 of it was, but now they are saying they have to verify my account again in order to release the other $400. I loved the games at this casino, but I will never play again. I don't know why they can't payout on time.

Dear Casino,

what is the problem now, please?

Hi Jaxson59 and Villiam. The processor has a limit on the amount that can be sent at once. The missing $400 has been sent and the client has been sent an email with the pickup information. Please Jaxson59, let us know once you pick it up. We apologize for the delay in the payment.

Additional comments from the player:

"Hi Viliam,

I finally received the last $400 dollars from Ducky Luck Casino today. Thank you for your hard work!!! I don't think I would have gotten paid without you! 

Jacqueline"

Dear Jaxson59,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru