Booi Casino - Hráč se snaží stáhnout své výhry.

I paid 700 euros. After I made myself up to 1203.5 euros and met the wagering requirements.

If I wanted to verify the account, I paid in with Mastercard.

It is normal that you cover 4 numbers of the credit card. Booi.com insists that I send a photo of the complete card, ....... then I discussed it with Mastercard. According to the Mastercard, this is unusual and a major security risk.

Mainly Russian provider ::::::::

Mastercard will exchange the card. Payments are no longer possible with the card. Abes back bookings to the card are still possible.

The casino refuses and says you need confirmation from Mastercard. Delay tactics, really bad and unprofessional. free, at does not create a form that the card has been blocked or exchanged.

Now I paid in again with Neteller and now I wanted to pay out everything on Neteller. Again problems ..... I have to send a form that the card has been blocked.

Hope you can help me

Greetings from Austria Wolfgang

Ich habe 700 Euro einbezahlt. Nachdem ich mich auf 1203,5 Euro hochgespielt habe und die Umsatzbedingungen erfüllt habe.

Wollte ich das Konto verifizieren, ich habe mit Mastercard einbezahlt.

Normal ist es das man dass man 4 Nummern der Credit Karte abdeckt. Booi.com besteht dass ich ein Foto der kompletten Karte sende, .......anschleissend habe ich das mit Mastercard besprochen. Laut Mastercard ist das unüblich, und ein grosses Sicherheitsrisiko.

Vorallem Russicher Anbieter::::::::

Mastercard wird die Karte austauschen. Zahlungen sin mit der Karte nicht mehr möglich. Abes es sind nachwievor Rückbuchungen zur Karte möglich.

Das Casino weigert sich und meint Sie benötigen eine Bestätigung von Mastercard. Hinhaltetaktik, echt übel und unproffesionell. free,at erstellt kein Formular dass die Karte gesperrt wurde bzw ausgetauscht wird.

Nun habe ich heute nochmals mit Neteller einbezahlt und wollte nun alles auf Neteller ausbezahlen. Wieder Probleme.....ich muss ein Frmular senden dass die Karte gesperrt wurde.

Hoffe Ihr könnt mir helfen

Grüsse aus Österreich Wolfgang

Dear Wolfgang,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have blocked your Mastercard already? Did you request a form from the bank proving that you card has been blocked?  If there’s any relevant communication, please forward it to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Wolfgang,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The casino paid out in 2000. All good 🙂

Das Casino hat 2000 ausbezahlt. Alles gut 🙂

Thank you very much, Wolfgang, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Wolfgang,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.